# Recommended videos

> **Source**: [Wiki](https://help.trainn.co/lEpBUXv8WUg-recommended-videos)

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---

# VIDEO: Trainn's No-Code Knowledge Hub

## METADATA

- id: QBopAkh44fuijZeDM30ckw
- type: video
- source: Wiki
- watch_url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub

- collection_url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos

## TRANSCRIPT

- time: 00:00
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=0
  text: Introducing Knowledge Hub by Trainn.

- time: 00:03
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=3
  text: You can now scale a self-serve resource in just under a week without writing a single line of code.

- time: 00:09
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=9
  text: This is Trainn's Knowledge Hub, a 24/7 self-serve resource

- time: 00:14
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=14
  text: created to onboard our customers,

- time: 00:16
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=16
  text: offer answers to their support queries, and increase their product adoption.

- time: 00:21
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=21
  text: Here content can be organized into broad categories like "What's New". You can add as many categories as required

- time: 00:27
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=27
  text: depending on how you plan to structure your knowledge hub.

- time: 00:30
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=30
  text: Within each category, you can add multiple collections, like voiceover updates.

- time: 00:35
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=35
  text: Within each collection, you can add chapters of multi-format content - like videos, Guides and articles.

- time: 00:43
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=43
  text: All created within Trainn.

- time: 00:45
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=45
  text: Setting up a self-serve portal in Trainn is very easy and requires minimal steps.

- time: 00:50
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=50
  text: To get started, go to the Knowledge Hub module.

- time: 00:54
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=54
  text: Let's get started by creating broad content categories.

- time: 00:58
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=58
  text: Here let's add a category called "What's New".

- time: 01:02
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=62
  text: Let's start adding our collections.

- time: 01:04
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=64
  text: Remember that all collections can be SEO optimised

- time: 01:08
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=68
  text: to ensure they rank in search engine result pages.

- time: 01:11
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=71
  text: Collections are way to organise your training content be it your videos, guides or articles.

- time: 01:18
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=78
  text: And you can add how many ever collections required to your knowledge hub.

- time: 01:23
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=83
  text: You can add descriptions for your knowledge hub that instantly updates.

- time: 01:27
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=87
  text: In the theme section, you can add custom branding with your banner images and brand logos.

- time: 01:33
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=93
  text: Along with custom branding, you can set up a personalized domain for your learning portal with our white-labeling

- time: 01:39
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=99
  text: option.

- time: 01:40
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=100
  text: You can track your hub analytics directly within our platform

- time: 01:44
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=104
  text: or by enabling Google Analytics with your Knowledge Hub.

- time: 01:48
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=108
  text: Currently,

- time: 01:49
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=109
  text: our knowledge hub is set for public access,

- time: 01:52
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=112
  text: but you can easily create a private knowledge hub with secured login access.

- time: 01:58
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=118
  text: You can set this up through email, SSO or SAML-based authentication.

- time: 02:03
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=123
  text: Once authentication is enabled,

- time: 02:05
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=125
  text: only your customers signed up with your hub can view the content.

- time: 02:09
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=129
  text: Moreover,

- time: 02:10
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=130
  text: this hub can be entirely personalized based on who logs in.

- time: 02:14
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=134
  text: Personalizing

- time: 02:15
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=135
  text: the knowledge hub enables you to offer only relevant content to those who access your knowledge hub, giving them a

- time: 02:21
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=141
  text: more personalized and white-glove learning experience.

- time: 02:24
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=144
  text: This can be done by setting up learner groups.

- time: 02:27
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=147
  text: Learner groups let you to organize learners based on their unique learning requirements.

- time: 02:32
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=152
  text: You can create a list of learners easily using dynamic or static lists.

- time: 02:38
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=158
  text: Static lists require you to add learners manually.

- time: 02:41
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=161
  text: This is particularly useful when you need a consistent group for specific

- time: 02:45
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=165
  text: time bound tasks or projects.

- time: 02:48
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=168
  text: In a dynamic list, you can set preset conditions so that learners are automatically added whenever your system is

- time: 02:54
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=174
  text: updated.

- time: 02:55
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=175
  text: For example,

- time: 02:56
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=176
  text: by selecting the role of customer success manager, I can recommend content to all CSMs in my learner

- time: 03:02
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=182
  text: contact list.

- time: 03:04
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=184
  text: I can further filter this list using company and email details with the appropriate operators.

- time: 03:10
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=190
  text: Now that the lists are created, you can start adding the relevant resources.

- time: 03:15
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=195
  text: This will replace the default content in the knowledge hub with your recommended content.

- time: 03:20
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=200
  text: As you can see, only the recommended content is accessible to the specified learner group.

- time: 03:26
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=206
  text: Once you've set up a private knowledge hub, it remains private.

- time: 03:30
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=210
  text: If you want to set up multiple knowledge hubs, write to us at support@trainn.co, and we'll enable it for

- time: 03:36
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=216
  text: you.

- time: 03:38
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=218
  text: Once you are done creating your knowledge hub, you can effortlessly set up an in app widget within your product.

- time: 03:44
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=224
  text: This way, your customers can access educational materials without leaving the application,

- time: 03:49
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=229
  text: providing a seamless and uninterrupted user experience.

- time: 03:54
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=234
  text: Keep track of your learner's engagement easily.

- time: 03:57
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=237
  text: Monitor their top engaged content,

- time: 03:59
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=239
  text: enrollments,

- time: 04:00
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=240
  text: and overall activity.

- time: 04:02
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=242
  text: All this is possible with Trainn!

- time: 04:06
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=246
  text: Create personalized learning experiences at scale,

- time: 04:09
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=249
  text: offer an in app widget to train your customers within your product,

- time: 04:13
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=253
  text: and build a self serve resource without any developer dependencies.

- time: 04:17
  url: https://help.trainn.co/lEpBUXv8WUg-recommended-videos/gQC46W2FFTU-trainn-s-no-code-knowledge-hub?start_time=257
  text: Try it out now.

## SUMMARY

## Introducing Trainn's Knowledge Hub

Effortlessly launch your personalized self-serve learning portal under a week without writing a single line of code. This is Trainn's Knowledge Base, a 24-7 self-serve resource created to onboard our customers, offer answers to their support queries, and improve their product adoption.

### Organizing Content

Content can be organized into broad categories like "What's New". You can add as many categories as required depending on your product and educational offerings. Within each category, you can add multiple collections. For example, a collection called "Voiceover Updates" can be added.

### Creating Collections

Within each collection, you can add chapters of multi-format content such as videos, guides, and articles.

### Setting Up the Knowledge Base

1. Go to the knowledge hub module on your dashboard.

2. Create a category by going to content settings and adding a category called "What's New".

3. Add collections to the category. Collections can be optimized for search engine result pages.

4. Add descriptions to your knowledge base in the theme section.

5. Add custom branding with banner images and brand logos.

6. Set up a personalized domain for your learning portal with white labeling.

### Analytics and Access Control

Track knowledge base analytics within the platform or enable Google Analytics. The knowledge base can be set for public access or privatized based on user logins.

### Personalizing Learning Portal

Personalize the learning portal through login access such as email SSO or SAML to offer relevant content to learners based on their user domains.

### In-App Widget

Set up an in-app widget within your product for customers to access educational materials seamlessly without leaving the application.

### Benefits of Trainn's Knowledge Hub

- Build a no-code knowledge base in under a week.

- Address global learners with multilingual content creation support.

- Update content on the go.

- Personalize the learner's journey with Trane's Knowledge Hub.

Try it out now!