Building Your Own 24-7 Self-Serve Resource with Trainn's Knowledge Hub

Trainn's Knowledge Hub is a one-stop learning portal where your users can learn everything about your product. You can organize your feature walkthroughs, how-to videos, and interactive guides into standalone branded pages or libraries.

Setting Up Your Knowledge Hub

1. Click on the Knowledge Hub tab to set up your Knowledge Hub.

2. Trainn will host it for you as a landing page or as a widget within your application.

Customizing Your Knowledge Hub

You can customize your Knowledge Hub in the following ways:

• Enable Google Analytics to understand user behavior.

• Add custom domains with white labeling options.

• Customize the hub with custom banners and logos.

• Modify descriptions and see results in real time.

Adding Content to Your Knowledge Hub

Follow these steps to add content to your Knowledge Hub:

1. Recommend videos to your users by categories.

2. Group your collections as learning paths for structured learning.

3. Based on the content added, the hub layout will change automatically.

Once you've added all your categories and collections, your Knowledge Hub will be ready for use.

Using Your Knowledge Hub

Your users can use the Knowledge Hub as a self-service hub to access and learn the product at their own pace and resolve their queries. You can:

• Create a playlist of onboarding videos for new users.

• Create walkthrough videos during feature releases to increase adoption.

• Enable authentication options like custom SSO, SAML, and email authentication for private content.

• Personalize the hub based on user groups for a tailored experience.

Tracking Learner Activity

Under the Learners tab, you can track each learner's activity, engagements, logs, and even assign courses easily.

Get Started with Trainn's Knowledge Hub

Start setting up your hub now to onboard and train users at scale with Trane. Try it out today!