In this guide, you'll learn how to create help content for your knowledge base using Trainn. Each content type—videos, guides, and articles—plays a key role in helping users resolve issues independently, adopt features faster, and reduce the need for 1:1 support.

Videos

Videos in your knowledge base can take the form of how-tos, tutorials, or training explainers, depending on the type of learning experience you're creating. With Trainn, video creation is automated—simple screen recordings are transformed into polished, AI-enhanced videos that clearly demonstrate product workflows.

How to create a video

Guides

Guides help users learn by either interacting with your product or following structured instructions. There are two types:

• Interactive Guides: These are live product walkthroughs that guide users through key workflows inside your product. Ideal for onboarding, task completion, and reducing friction at critical touchpoints.
  
  

• Instructional Guides: These are step-by-step guides enriched with contextual text and product screenshots. They provide clarity around complex actions and are perfect for addressing frequent support questions.
  
  

How to create a guide

Articles

Articles are written help content such as support docs, FAQs, troubleshooting steps, and feature deep-dives. They’re ideal for delivering searchable, scannable information that users can refer to anytime—making them a cornerstone of self-serve support.

How to create an article

Already Have Content? No Problem.

If you're migrating from another content source, Trainn makes it easy to bring your materials with you:

• Upload existing videos, guides, or documents and enhance them with AI

• Embed external resources as lessons directly within your courses

Once, you have created your training content, you can get started with setting up your learning center.