Try recording in HD for better clarity. The image/video clarity depends on the screen you’re recording in.
Restrict the video length whenever possible. Videos with more than 5 minutes of playtime generally get less viewership compared to the smaller ones.
In the case of long videos try creating them into multiple short videos and group them using collections.
While creating a video using Walkthrough, prefer having a Voice-Over using our native
Text-to-Speech converter. We currently offer different voices in 5 languages and more coming along.To make the experience cohesive while editing your videos, take advantage of the Clone, Hide and Ignore block options in the editor.
Use the
cloningoption, when you have to highlight more than one event in a single interface.Use the
hidingoption, when you don't want a specific event/activity recorded to be added to your final output.Use the
ignoringoption to keep the block but not have any specific editing effort done within. Note that when you ignore a block, the analytics do not get tracked as well
Previewall videos before publishing. Kindly note that HD videos take more time for publishing.Upon creating videos, group them into
Collectionsfor easily sharing as video bundles. This helps majorly in cases of educating a new employee about the product/process or educating a prospect during the demos.The videos created in Trainn can also be used as
ThumbnailGIFsin your cold outreach emails. Simply copy the GIF and paste it into your email.For areas with complex UX/UI, distribute videos using
linksin your in-app notifications andembedthem within the product interface.Duplicateyour videos and change the language in the Voice Settings, if you have a multi-lingual customer base.Add Call-To-Actions in between blocks or at the end of the video if you wish the user to perform respective actions.
If you are using Trainn videos to deflect support tickets or increase self-service capabilities,
Create multiple macros/canned responses with the links attached for all FAQs. This helps in reducing the FRT and increasing your FCR rates.
Embed these videos in your existing K-Base articles using the embed code.
Integrate with Intercomif you are using it for LiveChat to empower your Support/Success teams with faster resolution rates.
